Avraham (Avi) Kluger is a professor of organizational behaviour at the School of Business at Hebrew University of Jerusalem. He has studied the destructive effects of performance feedback for over 20 years. In his ongoing meta-analyses of listening, he has found that good listeners are good performers and are perceived as good leaders. For more on his research, visit his website: http://avikluger.wixsite.com/avi-kluger.